CTT (Correios de Portugal), the Portuguese postal service, commissioned YDreams to develop several interactive solutions to boost customer involvement and autonomy at its new HQ flagship store in Parque das Nações in Lisbon.
The flagship store, inaugurated September 12th, 2011 at its new Lisbon headquarters in Parque das Nações, features YDreams’ interactive solutions, developed and designed to offer appealing interactive platforms that promote and advertise CTT’s products and services, and foster customer involvement and promote autonomy. Guests to the new store are now able to use the latest technologies to purchase products (i.e. stamps, envelops and books) issue money transfers, customize their own postage stamps and browse CTT’s extensive financial products portfolio.
YDreams’ solutions include six large touch screens dispersed throughout the store that double as digital signage informing customers of the various product lines (postal services, telecommunications, etc.) available at the store. A sophisticated back office platform uploads dynamic content onto the tactile touch screens, which display in addition to product information and promo campaigns, recreational yet practical options such as taking one’s picture in loco and using it to create customized postal stamps, or using Augmented Reality technology to visualize envelopes and boxes in their actual size and shape.
Elsewhere in the store customers can interact with a Multi-touch table to explore CTT’s financial products such as international money transfers and certificates of deposit in greater detail. Furthermore, using the potential of multi-touch technology, users can simulate long-term savings investments and view a variety of financial product sheets that they can be forwarded to their email accounts.
Finally to round off the CTT high-tech flagship store experience, YDreams has also created a series of interactive projections featuring randomly generated contents, which are projected onto the store window display, further contributing towards drawing the attention of passersby, promoting the new venue as well as its campaigns and services.
All YDreams’ interactive apps were designed and selected to harmoniously blend into the architectural project for the venue, which was conceived by S3 Arquitectos, a Lisbon based-firm.